We want your experience with DEERROBIN to be exceptional, but we understand that sometimes returns are necessary. To ensure a smooth return process, please adhere to the following guidelines:
EXCHANGE
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If you would like to exchange your item for a different size or style, please email hello@deerrobin.com within 15 days of delivery. Items for exchange must be unworn, unwashed, undamaged, with all original tags attached and in resalable condition.
- Return shipping costs to send the item back to our warehouse are the responsibility of the customer. Once we receive and inspect your returned goods, we will arrange shipment of your new item. Exchange availability depends on stock status. If your requested replacement is out of stock, we can offer a full refund instead.
RETURN
- You may return eligible items within 15 days after delivery.
- Return requirements:
Garments must be unworn, unwashed, free of stains or makeup marks
All original tags must remain intact. Returns with cut-off tags will not be accepted
Items must be in original resalable condition
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Non-Returnable Items Summary
Bikinis, underwear, stockings and piercing accessories (hygiene products)
Items with removed or cut tags
Worn, washed, stained, altered merchandise
Final Sale clearance items
REFUND
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. And we do not pay tax on returns.
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No restocking fee to be charged to the consumers for the return of a product.
We appreciate your understanding and cooperation regarding our return guidelines. If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you.