HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
You will receive an automated email confirming your order has been processed. Once your order ships, you will receive a second shipping confirmation email with your order number, and we will track the shipment for you. You may also look up your order number in "Track Orders" on the navigation menu, or track via 17Track Web: https://www.17track.net/en If you have not received the confirmation email, please check your spam or promotions folder first. Feel free to contact our support team if needed; we are happy to assist you online.
WHAT DO I DO IF I RECEIVE A FAULTY ITEM?
At DEERROBIN we pay great attention to product quality. If an item arrives faulty despite our quality checks, please contact customer service and provide: 1. Your order number 2. A description of the issue 3. Photos of the faulty item(s)
THERE IS AN ITEM MISSING FROM MY ORDER. WHAT SHOULD I DO?
We sincerely apologize if your order arrives with missing items and we have not notified you by email. Please contact our customer service with: 1. Your order number 2. The SKU/reference of the missing item.
ABOUT DELIVERY
UPS
UPS will deliver your parcel to the shipping address you entered at checkout. If you are not available at the time of delivery: - Home address: UPS will attempt redelivery the next day or drop your parcel at a pickup point. A notification slip will be left in your mailbox. - Office address: UPS will attempt delivery up to three times. After the third failed attempt, the parcel will either be held at a pickup point or returned to sender. Please note that in some countries, UPS may leave your parcel in a safe location instead of handing it directly to you.
DHL
DHL will deliver your parcel to the shipping address you entered at checkout. If you are not available at the time of delivery: - Home address: DHL will attempt redelivery the next day or drop your parcel at a pickup point. A notification slip will be left in your mailbox. - Office address: DHL will attempt delivery up to three times. After the third failed attempt, the parcel will either be held at a pickup point or returned to sender. Please note that in some countries, DHL may leave your parcel in a safe location instead of handing it directly to you.
How long will it take for delivery?
Delivery times vary depending on the carrier selected and your shipping address.